How Pay on Delivery works, and the terms.

1. Eligibility

Payment on Delivery is currently available only to customers located within Lagos Mainland and selected areas approved by Vhalltechs.

Vhalltechs reserves the right to approve, decline, or withdraw Payment on Delivery eligibility for any order, customer, or location without prior notice.

2. Approved Meeting Locations

For the safety and security of our customers, dispatch personnel, and products, Payment on Delivery transactions shall only be conducted at approved public locations.

Examples include:

• Shopping malls
• Fuel stations
• Bank premises
• Business centres
• Hotels and event centres
• Corporate offices
• Educational institutions
• Other public locations approved by Vhalltechs

Payment on Delivery is not available in isolated, unsafe, restricted, or high-risk locations.

Vhalltechs reserves the right to change the proposed meeting location if deemed necessary for security reasons.

3. Product Inspection Before Payment

Customers are entitled to inspect the product before making payment.

Inspection includes:

• Physical condition verification
• Confirmation of product specifications
• Verification of accessories supplied
• Basic functionality checks

Inspection does not include:

• Installation of software
• Extended testing sessions
• Product dismantling
• Opening sealed accessories not included in the inspection process
• Use beyond reasonable verification

Inspection time shall not exceed 15 minutes unless otherwise approved by Vhalltechs.

4. Payment Requirement

Full payment must be made immediately after the customer confirms satisfaction with the product.

Accepted payment methods include:

• Bank transfer
• POS payment
• Other approved payment methods

Cash payments may be accepted at Vhalltechs’ discretion.

Products remain the property of Vhalltechs until payment has been successfully confirmed.

5. Customer Identification

Vhalltechs may require customers to provide:

• Full name
• Valid phone number
• Delivery address
• Government-issued identification where necessary

Failure to provide accurate information may result in cancellation of the order.

6. Failed Delivery or Customer No-Show

A customer shall be deemed a no-show if:

• They fail to arrive at the agreed location within 30 minutes of the agreed time; or
• They become unreachable during delivery.

Where a customer fails to appear, Vhalltechs reserves the right to:

• Cancel the order
• Restrict future Payment on Delivery requests
• Require advance payment for future orders

7. Refusal of Product

Customers may refuse a product only if:

• The product differs materially from the description provided
• The product specifications are incorrect
• The product is visibly damaged before acceptance

Customers may not refuse a product for reasons unrelated to the condition, specifications, or accuracy of the item supplied.

8. Dispatch Rider Safety

Customers shall behave respectfully and professionally towards all Vhalltechs personnel.

Vhalltechs reserves the right to immediately cancel any transaction where a customer:

• Engages in threatening behaviour
• Uses abusive language
• Attempts to remove a product without payment
• Creates unsafe conditions for staff or third parties

Such incidents may be reported to law enforcement authorities where appropriate.

9. Security Verification

For high-value products, Vhalltechs may require:

• Identity verification
• Phone number verification
• Video confirmation
• Additional order confirmation procedures

Vhalltechs reserves the right to decline Payment on Delivery for any order considered high risk.

10. Warranty and After-Sales Support

All approved warranties, guarantees, and after-sales support policies remain applicable after successful completion of the transaction.

Customers are encouraged to retain their receipts, warranty cards, and proof of purchase.

11. Limitation of Service

Payment on Delivery is a promotional convenience service and not a guaranteed right.

Vhalltechs may suspend, modify, or discontinue the service at any time without prior notice.

12. Right to Refuse Service

Vhalltechs reserves the right to refuse, cancel, or restrict Payment on Delivery services where:

• Fraud is suspected
• Customer information cannot be verified
• Security concerns exist
• Previous failed deliveries have occurred
• The requested location is considered unsafe

13. Acceptance

By requesting or using the Payment on Delivery service, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.